FAQ

Booking Procedure

It is possible for some tours/cruise. When making a booking you can choose whether to pay online by card or pay the day of the tour (with your Credit Card or Cash). Please check the Tour / Cruise you are interested in to see if applicable.

All the bookings placed on the website are confirmed Instantly. Once the booking’s process is finished you will get a printable e-voucher to your email box. If you cannot locate the e-confirmation voucher, please check your Junk box as well. In case of any difficulties  please contact “Hop in Sightseeing” Customer Service at [email protected] for further assistance.

Some email internet providers can mark general emails such as those sent from “Hop in Sightseeing” as “spam”. Please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a “spam” folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.

The travel services provided by “Hop in Sightseeing” require a pre-booked date in order for the travel supplier to cater for passengers. Exceptions include hop on/hop off bus tickets. However, in case you need to change the date of the already confirmed booking (or if you have booked for the wrong date), please contact “Hop in Sightseeing” Customer Service at [email protected] for assistance and the Member of our Team will assist you with your query.

All the Travel products offered by “Hop in Sightseeing” have an up to date availability. By clicking on ”check availability” button a calendar format will appear. It indicates how far in advance a travel product can be booked at the specific time. Some products are only updated once a year when new season prices are determined by each travel product provider. If you cannot find the information you require on the tour & activity information pages, please contact the “Hop in Sightseeing” Customer Service Team via email at [email protected]

You can receive a quote for any of the”Hop in Sightseeing” products at any time. Simple sent us an e-mail, enter the dates you desire to travel, the number of people participating, and you will receive a live quote for the product requested.

Yes, you can book a tour once in Athens by stopping by our office. Click here to find us on the map .
Please keep in mind that many of the “Hop in Sightseeing” tours and products are in high demand and can be sold out early, so we advise that you pre-book your travel services to avoid disappointment.
Kindly note that the prices shown online most of the time are lower than the official price on the market. Once you make a booking online you reserve the price given at the time of the booking.
If you wish to wait and book once in Athens, please contact “Hop in Sightseeing” when you get to Greece. To make a booking over the phone, please contact Our Call Center  +30 210 428 5 500 which is Open 7 days per week: Mon – Sun, Eastern European Time EET (UTC+2) 6:30am-10:00pm.

Please state your full address when making a  booking and you will be advised on the nearest most convenient pick up point on the printable voucher you’ll receive to your e-mail box, once your booking is confirmed. In order for us to find the nearest pick up point for your accommodation, please make sure you enter its exact address during the booking process as well as the area code.
Hop In Sightseeing” also offers private pick up service on an extra cost. Please state your address during the booking process and You will be provided with all necessary details and extra cost.

You can find out the schedule for every tour during the booking procedure.

Should you wish to make a booking over the phone, our Call Center is Open 7 days per week: Mon – Sun, Eastern European Time EET (UTC+2) 6:30am-10:00pm.

Handicap

Wheelchair facilities are available for some services.
However, passengers in a wheelchair can be accommodated on tours only if they can get on and off the tour vehicle on their own.
The wheelchair must be foldable.
The driver is not permitted to assist handicapped persons due to insurance restrictions.
Please specify in the “Booking Notes” box on the Booking Form if anyone is handicapped and the nature of the handicap.
We will make special arrangements where possible and will advise if there are any issues.

Misc

Yes, we offer discounts for multiple bookings, groups and families of more than 4 people. Should you be interested in booking more than one tour with us, please send us an e-mail at [email protected] or give us a call  at +30 210 428 5 500 and one of our experts will provide you with an immediate answer or transfer you to someone who will.

The travel services provided by “Hop in Sightseeing” require a pre-booked date in order for the travel supplier to cater for passengers. Exceptions include hop on/hop off bus tickets. However, in case you need to change the date of the already confirmed booking (or if you have booked for the wrong date), please contact “Hop in Sightseeing” Customer Service at [email protected] for assistance and the Member of our Team will assist you with your query.

All our Tour & Activities information pages are electronic and are only displayed on the web. You can find all the information you need about a desired travel product online. Should you require information that is not specified online, please contact the “Hop in Sightseeing” Customer Service team via email at [email protected] .

The majority of the tours and services provided by “Hop in Sightseeing” are available in English, French, Italian languages.
Please ask our booking department at [email protected]

Yes, we offer the tours 365 days per year. During the booking procedure check the calendar to see the available dates for a specific tour.

Kindly note that you do not need to have your passport on to participate at any tours.

You can find out the availability for every tour during the booking procedure.

Please contact “Hop in Sightseeing” Customer Service Center at  +30 210 4285500 or [email protected] as soon as possible and one of our experts will try to provide a solution.

Kindly note that delivery charges may apply.

“Hop in Sightseeing” is very cautious concerning quality and safe transportation standards.
All our buses are non smoking, fully air conditioned.
Tourist coaches in Greece are licensed as “tourist coach” by the Greek government at the time they get their licensed plates and they must pass from mechanical test every year from the Ministry of Transportation. Otherwise they can not be operating.

ALL CANCELLATIONS MUST BE CONFIRMED BY “Hop in Sightseeing”

Cancellation policy applies as stated on your booking voucher
Below are the general Cancellation rules

  • No refunds are available once a tour or service has commenced, or in respect of any package tour, island package, accommodation, meals or any other services utilized.
  • Cancellation more than 20 Days Prior to departure date of the cruise / service booked: Full refund
  • Cancellation 19 – 4 Days Prior to departure date of the cruise / service booked: 50% refund
  • Cancellation 0 – 3 Days Prior to departure date of the cruise / service booked: No refund
  • Alteration of departure date within 48 Hours Prior to original departure date of the Tour / Cruise Service Fee of 30.00 Euro Per Person will apply
  • For special requests, cancellation policy applies as stated by e-mails

Payment

As the world’s first international Certificate Authority, Comodo® has a 17-year proven track record of providing world-class security to customers in more than 190 countries.

To ensure the safety of your personal data as well as electronic transactions, the company operates under the technology known as Secure Sockets Layer SSL 256-bit, approved by the Comodo® company which specializes in the internet transactions security.

This technology assures that the data recorded by our web page is encrypted and put through the authenticity check before it gets released through the SSL into the network.

We offer you the following safe ways of payment:

  • By PayPal secure site:
    PayPal protects your financial information with industry-leading security and fraud prevention systems.
    So your personal information such as: Credit Card details, address, and telephone number are encrypted and protected by the secure PayPal system.
  • Via secure site of Our Cooperating Bank:
    “PIRAEUS BANK” AND “ALPHA BANK”
  • Hop in Sightseeing “Custom Amount Payment”
    Click Here to get re-directed to the “Custom Amount Payment” Page when the amount due for the services ordered has been confirmed by email from “Hop in Sightseeing”.
    In case you cannot not re-direct to the page above Copy and paste to your web browser’s address bar the following link: https://www.hopin.com/tours/cap/custom-amount-payment/

Will I receive a confirmation?
Once the payment is made in one of the ways we state above, you will receive your E-Voucher by an e-mail with all tour / service details.

Can I have a receipt?
Our email voucher is only an exchange order of your service. You will have a receipt upon service.

Why haven’t I received confirmation for my booking?
In case you have not received the E-confirmation to your “inbox” withing 2-3 minutes, please check your spam box.
If you still cannot locate your booking confirmation please Send us an email [email protected].

Pick Up Service

For all our Tours and One Day Cruise we offer airport pick up service on extra cost. Once you have placed a booking,  sent us at [email protected] your booking number and your arrival details to Athens airport “El. Venizelos” and we will send you a quote with the extra cost and pickup details.

Pick up and drop off Service are provided for all tours to the original pick up point. In case you would like to be dropped of at a different place, please contact the driver on the day of the tour.

Please state your full address when making a  booking and you will be advised on the nearest most convenient pick up point on the printable voucher you’ll receive to your e-mail box, once your booking is confirmed. In order for us to find the nearest pick up point for your accommodation, please make sure you enter its exact address during the booking process as well as the area code.
Hop In Sightseeing” also offers private pick up service on an extra cost. Please state your address during the booking process and click the appropriate button depending on the distance your residence has from the city center in order to calculate the extra cost.You will be provided with the pick up time for your given address at your printable voucher.

The exact pick up time of every tour depends on you pick up point and is selected during the booking procedure.

We offer Pick up round trip service from the lobbies of the majority of the centrally located hotels in Athens and it’s suburbs. During the booking procedure in the “Pick Up Service” drop down menu you will find more than 200 hotels listed with pick up point and time.

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