In the unlikely event that you find a lower rate for the same tour offer “Hop in SIGHTSEEING” will credit or refund to you the difference in price. This Best Price Guarantee is subject to the Terms and Conditions listed below.
1. Travel/tour/service must be completed in accordance with the booked itinerary to be eligible to receive refund or credit.
Changed or cancelled bookings are not eligible to receive the refund or credit. In case granted refund or credit will be added to your account within 3 to 4 weeks after your tour has been completed.
2. In order to be clarified to receive refund or credit the counter parted (analogue) offer must reciprocate 100% with the tour offer booked through the “Hop in SIGHTSEEING” website.
3. Notifying “Hop in SIGHTSEEING” of a Claim. You must file a Best Price Guarantee application form within twenty-four (24) hours after your tour, packages or activity booking to make a claim under the Best Price Guarantee. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives.
4. Must be “Apples to Apples” Comparison. The Best Price Guarantee is available only for exact tour with the 100% same characteristics. For example, the specific cruise ship, package , activity and service category, rental car company and vehicle class, applicable refund policy, and the exact same dates and times of tour or service as booked through Hopin.com.
5. “The Best Price Guarantee” is not available for bookings on websites where the carrier, property, rental car company, itinerary or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.
6. Comparison Rates Must Be Available to the General Public Online. The Best Price Guarantee applies only to prices both advertised and available to the general public on an English-language website.
For example, this does not include rates offered on:
- Membership program websites, corporate discounts or rates
- Group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices
- Prices obtained via auction or similar process
- Prices available only by using a coupon or other promotion not offered to the general public.
The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. In addition, the rate must be quoted, booked, and paid for in euros.
7. Important Note Regarding Activities and Travel Packages. When you book an activity, or a travel package (i.e., tours/activities/ferry tickets/hotels/tickets booked together as a package on the same itinerary) with Hopin.com, the Best Price Guarantee applies to the cost of the activity or the travel package, respectively, plus all taxes and fees.
8. Important Note Regarding Cruises. The Best Price Guarantee applies only to the cost of the cruise offer as described on the Hopin.com website. Taxes and fees, and any additional items extra transfers, any additions, onboard amenities, gift cards/certificates are not eligible.
To qualify for the Best Price Guarantee on a One Day Cruise booking, you must have either paid in full or paid a non-refundable deposit on the booking. If you have made a non-refundable deposit, then any credit under the Best Price Guarantee will be applied toward the outstanding balance due for your booked cruise.
9. Verification of Claims. All requests, including receipts, are subject to verification by “Hop in SIGHTSEEING”. “Hop in SIGHTSEEING” will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by “Hop in SIGHTSEEING” personnel. Nor will “Hop in SIGHTSEEING” verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.
10. Changes. “Hop in SIGHTSEEING” reserves the right in its sole discretion to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Best Price Guarantee.
The failure by “Hop in SIGHTSEEING” to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.